Refund policy

Preconditions

• Throughout this policy, “We” refers to Bright Side Living, and “You” refers to the purchaser.
• Do not send any returns to our business address at 1501 S Greeley Hwy, Cheyenne, WY 82007. Returns sent here will not be accepted.
• Return rules vary by product and manufacturer. Each product page includes a “Returns” section with product-specific information.
• For assistance, contact us at +1 (866) 673-9575 or brightstrideservice@proton.me. All references to “contact us” use this information.

Return Eligibility

To determine whether your product is eligible for a return, review the return details located on your product’s page under the “Returns” section.

Return Window

Return windows differ by manufacturer. Most allow returns within 30 days of delivery, while some items may not be returnable. Please check the “Returns” section on the product page for the exact timeframe.

Condition Requirements

Unless otherwise stated in your product’s return terms, returned items must generally be:

• Unused and in like-new condition
• Free from dirt, wear, or damage
• Returned in original packaging (or packaging deemed acceptable for returns)
• Complete with all parts, manuals, accessories, and chargers

Items that arrive used, damaged, or incomplete may be refused or may incur additional deductions.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Used mobility equipment (with wear, usage, or mileage)
• Custom-built or made-to-order items
• Opened medical or hygiene products
• Batteries, electronics, or electrical components that have been opened or used
• Any item marked “Non-Returnable” on the product page

Return Fees

High-value and freight-shipped items typically incur a restocking fee.

• Fees commonly range from 15%–30%, with some manufacturers charging up to 50%.
• Outbound and return shipping costs are the customer’s responsibility.
• Exact fees are found in each product’s specific return policy on the product page.
  

Damaged or Defective Items

If your item arrives damaged or defective:

• You must report the issue within 48 hours of delivery
• Keep all boxes and packaging
• Provide photos or videos of the damage when contacting us

Failure to report within the required window may prevent a freight or damage claim from being approved.

How to Initiate a Return

1. Review your product’s return policy to confirm eligibility.
2. Contact us to request a return authorization and instructions.
3. Repack the item in its original or approved packaging.
4. We or the manufacturer will provide you with an RMA label.
5. Drop off the package with the carrier or schedule a freight pickup.
6. After the item is received and inspected by the manufacturer, your refund will be processed minus applicable fees.

Refunds

• You will be notified once your return has been inspected and approved.
• If approved, refunds are issued to the original payment method within 10 business days.
• Banks and card networks may require additional processing time.
• If more than 15 business days have passed since approval and you have not received your refund, please contact us.