Shipping policy

Order Processing

Most orders are processed within 1–3 business days unless stated otherwise on the product page. Some items require additional preparation time due to their size, weight, or manufacturer procedures. If your order includes multiple items, they may ship separately depending on supplier inventory and logistics.

Quick Shipping

When Quick Shipping is offered on a product, the product typically arrives within 2–3 business days after the order has been processed. This is an estimated average delivery timeframe and is not guaranteed. 

Shipping Costs

We offer free shipping on all orders over $100 USD within the continental United States.

Orders under $100 will display shipping rates at checkout.

Some remote or hard-to-reach locations may require additional freight surcharges; if this applies, we will notify you before the order is processed.

Shipping Methods

Products are shipped directly from our authorized manufacturers and distribution partners. Depending on the item, your order may ship via:

• Standard parcel carriers (UPS, FedEx, USPS)
• LTL (Less-Than-Truckload) freight carriers for large or heavy products
• White-glove or in-home delivery services when available for the product

The shipping method for each product is listed on its product page whenever available.

Delivery Tracking

Once your order ships, tracking information will be emailed to you automatically.

If your order ships in multiple packages or from multiple suppliers, you may receive more than one tracking number.

White Glove Delivery

White Glove Delivery is available for select products and can be purchased under Additional Services on eligible product pages.

With White Glove Delivery, your product is shipped to a local certified technician rather than delivered directly to your home. Once the technician receives your product, they will contact you to arrange a suitable delivery time. The technician will then deliver the product into your home and assemble it in your preferred location.

Please allow approximately 5–7 additional business days for White Glove Delivery. This timeframe is in addition to the product's normal processing and transit time and may vary based on technician availability and location.

How It Works

• Select White Glove Delivery under Additional Services on an eligible product page before adding the product to your cart.
• Your product is shipped to a local certified technician.
• The technician will contact you to arrange a suitable delivery appointment.
• The technician will deliver the product into your home.
• Your product will be assembled in your preferred location within the home.

White Glove Delivery is only available on products where the service is specifically offered. Availability and service timeframes may vary by product and location.

Freight Deliveries

Large mobility products, lift chairs, hospital beds, scooters, and similar items often ship by freight. For freight deliveries:

• A delivery appointment may be required
• The carrier may contact you to schedule a delivery window
• Someone must be present to accept and sign for the shipment
• The driver will typically deliver to your curbside or driveway unless upgraded service is offered

Please inspect all boxes and packaging upon arrival.

Delivery Timeframes

Delivery times vary depending on the manufacturer and shipping method. Typical transit times range from 7–10 business days after processing, though freight shipments may take longer. Estimated delivery windows for each product can be found on the product page when available.

Selecting White Glove Delivery, when available, will add approximately 5–7 business days to the product's expected delivery timeframe.

Shipment Inspection

If there is visible damage to the packaging or product on arrival:

• Note the damage on the carrier’s delivery receipt before signing
• Take photos of the packaging and product
• Notify us within 48 hours so we can assist with a freight claim or replacement

Failure to report shipping damage within the required time may affect eligibility for a replacement.

Shipping Restrictions

At this time, we ship only within the continental United States. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Order Status & Support

If you have questions about your shipment or tracking information, visit our contact page here and contact us.