Example: Merits Silverado Extreme Heavy Duty Recreational 4 Wheel Mobility Scooter S941L

Returns

• The item must be unused and in original, brand-new condition
• All original packaging, materials, manuals, accessories, tools, and protective wrapping must be included
• The scooter must be returned in its original box with all internal packing materials to prevent damage in transit
• Returns must be requested within 30 days of the delivery date
• A 20% restocking fee applies to all approved returns
• Customers are responsible for return shipping costs unless the return is due to a verified manufacturer defect
• A return authorization (RMA) must be obtained before shipping the item back
• The product must not show signs of use, wear, scratches, debris, odors, or tire marks
• Products that arrive to the warehouse damaged due to improper packaging may be denied or subject to additional fees
• Battery-powered items must be returned with batteries properly installed and secured as originally packaged
• Refunds are issued once the item is inspected and approved by the manufacturer

Merits Limited 5-Year Warranty

Merits Health Products, Inc. will repair or replace the following items that have a manufacturing defect. Credit will be given following inspection by an authorized representative of Merits Health Products, Inc. into the material or workmanship.

Warranty Service

Merits Health Products, Inc. retains the right to replace the warranted part(s) with either refurbished or new part(s) at their discretion. Any costs related to labor, service calls, transportation, freight, or other charges associated with the installation of warranted part(s) are the responsibility of the customer. This warranty gives you specific rights and you may also have other rights which may vary from state to state.

5-Year Warranty from the original date of consumer purchase

• Base Frame
• Seatbelt

18-Month Warranty from the original date of consumer purchase

• Joystick / Power Module / Controller
• Motor / Gearbox / Brake Assembly
• Circuit Boards
• Angle Sensor
• Electrical Harness
• Charger
• Transaxle
• Cushions

13-Month Warranty from the original date of consumer purchase

• Seat Post / Mount
• Power Seat Actuator
• Caster Beam
• Joystick Mounting Bracket
• Metal Sitting Frame
• Anti-Tipper Assembly
• 31Ah or above batteries
• Powered Footplate
• Armrest Bracket (metal part only)
• Caster Forks

6-Month Warranty from the original date of consumer purchase

• Bearings / Bushings
• Front Riggings
• Non-Powered Footplate
• Swivel Seat Mechanism
• Batteries less than 31Ah supplied by Merits

2-Year Warranty from the original date of consumer purchase

• Non-Wear Components
• Circuit Boards
• Fasteners
• Electrical (Harness & Switches)

Warranty Exclusions: The following items are excluded from warranty

• Tires & tubes
• Fuses & bulbs
• Battery cases
• Plastic / rubber parts
• Motor brushes
• Brake pads
• Upholstery including seat/arm pads/padding
• Painted surfaces including shrouds/fender

Warranty becomes invalid on any parts damaged from

• Acts of nature, loss, or theft
• Commercial use
• Neglect, improper operation, or maintenance/repair
• Units altered or serviced by an agency not authorized by Merits Health Products, Inc.
• Serial-numbered products if the serial number has been removed or defaced

Part(s) purchased outside of warranty have 90 days to report manufactured defect