Journey UPbed Standard 4-in-1 Motorized Lift Bed

Returns

Journey UPbed Standard 4-in-1 Motorized Lift Bed orders delivered directly to residential addresses are not eligible for return, even if new or unused. Used products are not returnable. Applicable manufacturer warranty remedies remain available for covered defects.

For other eligible new or unused orders:

Returns must be made within 30 days of the invoice date; items are not returnable after 30 days. A 15% restocking fee applies. You pay return freight. Original invoiced freight charges are nonrefundable. The product must be unused, in its original condition and original box or packaging. Prior return authorization is required. The authorized RMA number must appear clearly on the outside carton or shipping label. Unauthorized returns are refused; processing, handling, and return-shipping costs for unauthorized returns are not covered. Contact Bright Stride Living to arrange an eligible return or report a defect. Covered defects may be addressed through repair parts, replacement, or an authorized return and credit, as determined by Journey under the applicable warranty.

For delivery damage, inspect all sides and cartons before signing, record damage on the delivery receipt or shipping paperwork, and photograph the damaged product. Accept the shipment even if damaged and contact Bright Stride Living promptly so the damage can be reported within 5 business days of delivery. An RMA and carrier inspection or pickup may be arranged. A replacement order may be billed pending the carrier's findings and any resulting credit. Original freight charges are not credited; replacement freight is free.

Opened or used mattress products are not eligible for return.

Warranty

Nontransferable limited warranty for the original purchaser in North America: frame and mechanical components are covered for 12 months against defects in materials and workmanship. Originally supplied guardrails and mattress are covered for 6 months.

Journey may repair or replace qualifying components with new or refurbished parts and may provide an installation kit. Installation labor is excluded. Replacement does not restart the original warranty period. Prior written consent is required before a warranty return.

Exclusions include accidents, negligence, misuse, overload or multiple occupants, improper operation/storage, shipment damage, unauthorized repair/modification, altered serial numbers, normal wear, routine maintenance, environmental deterioration and commercial/institutional use. Contact Bright Stride Living to arrange a claim.