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Top Highlights

Key Features

  • Split frame: 19 lbs heaviest piece without battery
  • One-handed joystick with five speed levels
  • Floating footrest moves aside for entry and exit
  • Folding frame rolls like luggage
  • Left- or right-side joystick mounting
  • Removable 24 V, 8.7 Ah lithium-ion battery included
  • Battery charger included
  • Padded 19" seat with breathable mesh backrest
  • Electromagnetic brakes in Drive mode
  • Solid, flat-free tires
  • Two rear anti-tip wheels
  • Aircraft-grade aluminum frame

Key Specifications

  • Weight capacity: 300 lbs
  • Total weight: 39.7 lbs with battery
  • Heaviest piece: 19 lbs without battery
  • Maximum speed: 3.7 mph
  • Range: Up to 9.3 miles
  • Turning radius: 35.5"
  • Seat width: 19"
  • Folded dimensions: 38.75" × 24.25" × 11.25" (L × W × H)

Specifications & Documents

View Manual

Product #Black: 09017BLK; Blue: 09017BLU
Weight Capacity300 lbs
DrivetrainRWD
Seat TypePadded seat; breathable mesh backrest
Maximum Speed3.7 mph
Per-Charge RangeUp to 9.3 miles
Battery1 × 24 V, 8.7 Ah lithium-ion
Turning Radius35.5"
Overall Length32.5"
Overall Width24.25"
Overall Height34.75"
Folded Dimensions38.75" × 24.25" × 11.25" (L × W × H)
Seat-to-Floor Height19"
Seat Width19"
Seat Depth15"
Backrest Height19"
Weight of Heaviest Piece19 lbs without battery
Rear Frame Weight16.8 lbs without battery
Total Weight39.7 lbs with battery
Weight Without Battery35.7 lbs
MotorBrushless DC, 220 W rating, 24 V; two motors
ControllerOne-handed joystick; five speed levels; left/right mounting
ChargerIncluded; approximately 4.5 hours charging
Gradient / Maximum Incline12° rated; manual operating limit 10°
Front Wheels7" solid PU tires
Rear Drive Wheels10" solid PU tires
BrakingElectromagnetic
Braking DistanceWithin 39.4"
FrameAircraft-grade aluminum
FoldableYes
DisassemblesYes
Color OptionsBlack, Blue

Warranty & Returns

Returns

Zoomer orders delivered directly to residential addresses are not eligible for return, even if new or unused. Used products are not returnable. Applicable manufacturer warranty remedies remain available for covered defects.

For other eligible new or unused orders:

  • Returns must be made within 30 days of the invoice date; items are not returnable after 30 days.
  • A 15% restocking fee applies.
  • You pay return freight. Original invoiced freight charges are nonrefundable.
  • The product must be unused, in its original condition and original box or packaging.
  • Prior return authorization is required. The authorized RMA number must appear clearly on the outside carton or shipping label. Unauthorized returns are refused; processing, handling, and return-shipping costs for unauthorized returns are not covered.

Contact Bright Stride Living to arrange an eligible return or report a defect. Covered defects may be addressed through repair parts, replacement, or an authorized return and credit, as determined by Journey under the applicable warranty.

For delivery damage, inspect all sides and cartons before signing, record damage on the delivery receipt or shipping paperwork, and photograph the damaged product. Accept the shipment even if damaged and contact Bright Stride Living promptly so the damage can be reported within 5 business days of delivery. An RMA and carrier inspection or pickup may be arranged. A replacement order may be billed pending the carrier's findings and any resulting credit. Original freight charges are not credited; replacement freight is free.

Warranty

Journey's limited warranty covers defects in materials and workmanship from the original purchase date:

  • 12 months: Frame, mechanical and electrical components, including the motor.
  • 6 months: Originally supplied battery, tires, fabric seat, seat back, and seat cushion.

Coverage is nontransferable and limited to the original purchaser in North America buying from Journey or an authorized seller. Journey may repair or replace defective components with new or refurbished parts. Installation kits may be supplied; component-installation labor is not covered. Repairs and replacements do not restart or extend the original warranty term.

Contact Bright Stride Living first for warranty claims. Journey's authorization is required before a product is sent for service.

Exclusions include accidents, negligence, misuse, abuse, combined rider and cargo overload, improper storage or operation, failure to follow the manual, repairs or modifications by anyone other than Journey, altered or removed serial numbers, normal wear and maintenance, and gradual battery-performance reduction from heavy use. Shipping damage, corrosion, punctures, temperature or humidity extremes, lightning, flood, other external causes, and commercial or institutional use are also excluded.

The stated remedy is limited to repair or replacement under the warranty. Journey's terms limit implied warranties to the express warranty's duration, exclude consequential and incidental damages, and limit liability to the initial purchase price, subject to applicable legal rights that vary by location.

Description

Journey Health & Lifestyle offers mobility and home comfort products for older adults who want to stay active, comfortable, and connected to everyday life. Its range includes power chairs, mobility scooters, wheelchairs, rollators, lift chairs, and adjustable beds. The company focuses on practical designs that support independence at home and on the go, with options for different lifestyles and preferences.

You can learn more about what they sell by clicking here.

Two ways to bring the Zoomer along

The Journey Zoomer combines one-handed joystick control with a frame that folds for storage and separates for vehicle transport. From a family visit to an afternoon of shopping, its transport options make powered mobility easier to bring into your plans.

The complete chair weighs 39.7 lbs with its battery. With the battery removed and frame separated, the heaviest piece is 19 lbs, reducing the weight handled in a single lift. The folded chair can also roll behind you like luggage.

Steer with your preferred hand

The joystick controls direction and speed from one hand, with five speed levels and left- or right-side mounting. A horn and battery display keep useful controls together, while electromagnetic brakes engage when the joystick returns to neutral in Drive mode.

A footrest that moves aside

The patented floating footrest moves out of the way for entry and exit. A padded seat and breathable mesh backrest support everyday sitting, whether you are spending time at the table or heading to an appointment.

Range for everyday outings

The included removable lithium-ion battery provides up to 9.3 miles per charge, with a maximum speed of 3.7 mph. Actual range depends on rider weight, terrain, conditions, battery status, and driving habits. A charger is included, with charging taking approximately 4.5 hours.

Made for dry, smooth routes

The Zoomer is suited to indoor floors, smooth sidewalks, and paved paths. Its manual excludes wet or icy conditions, sand, gravel, high grass, and rough or uneven ground. The published incline rating is 12°, while the manual limits operation to 10°. Rear anti-tip wheels are part of its design.

Journey classifies the Zoomer as a personal electric vehicle, not a medical device. It is not intended for someone fully restricted to a seated position. Airline compatibility depends on the installed battery and the airline's acceptance and handling requirements.

Portable mobility with flexible handling

The combination of a separable frame, folding storage, and reversible joystick placement makes the Zoomer a practical fit when loading weight and preferred-hand control matter together. Its movable footrest adds useful access at everyday stops, with dry, smooth routes forming the basis for regular outings.

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