Journey Adventure Mobility Scooter

Returns

Journey Adventure Mobility Scooter orders delivered directly to residential addresses are not eligible for return, even if new or unused. Used products are not returnable. Applicable manufacturer warranty remedies remain available for covered defects.

For other eligible new or unused orders:

Returns must be made within 30 days of the invoice date; items are not returnable after 30 days. A 15% restocking fee applies. You pay return freight. Original invoiced freight charges are nonrefundable. The product must be unused, in its original condition and original box or packaging. Prior return authorization is required. The authorized RMA number must appear clearly on the outside carton or shipping label. Unauthorized returns are refused; processing, handling, and return-shipping costs for unauthorized returns are not covered. Contact Bright Stride Living to arrange an eligible return or report a defect. Covered defects may be addressed through repair parts, replacement, or an authorized return and credit, as determined by Journey under the applicable warranty.

For delivery damage, inspect all sides and cartons before signing, record damage on the delivery receipt or shipping paperwork, and photograph the damaged product. Accept the shipment even if damaged and contact Bright Stride Living promptly so the damage can be reported within 5 business days of delivery. An RMA and carrier inspection or pickup may be arranged. A replacement order may be billed pending the carrier's findings and any resulting credit. Original freight charges are not credited; replacement freight is free.

Warranty

Limited manufacturer coverage against manufacturing and material defects: structural frame, including seat-support tube and welded frames, 24 months; electronics and drivetrain, including controller, charger, differential, motor, wheels and brakes, 12 months; batteries, 6 months.

Labor and service calls are excluded. Normal wear items such as tires, belts, bulbs, upholstery, plastic shrouds, motor brushes and fuses are excluded, as are misuse and accident damage. Battery deterioration from discharge, extended cold storage or heavy use is excluded. Controller, battery and charger servicing must be performed by an authorized Journey provider; unauthorized opening or dismantling voids that item’s coverage. Replacement-unit or part availability is at Journey’s discretion. Contact Bright Stride Living to arrange warranty service.