Journey So Lite Folding Mobility Scooter

Returns

Journey So Lite Folding Mobility Scooter orders delivered directly to residential addresses are not eligible for return, even if new or unused. Used products are not returnable. Applicable manufacturer warranty remedies remain available for covered defects.

For other eligible new or unused orders:

Returns must be made within 30 days of the invoice date; items are not returnable after 30 days. A 15% restocking fee applies. You pay return freight. Original invoiced freight charges are nonrefundable. The product must be unused, in its original condition and original box or packaging. Prior return authorization is required. The authorized RMA number must appear clearly on the outside carton or shipping label. Unauthorized returns are refused; processing, handling, and return-shipping costs for unauthorized returns are not covered. Contact Bright Stride Living to arrange an eligible return or report a defect. Covered defects may be addressed through repair parts, replacement, or an authorized return and credit, as determined by Journey under the applicable warranty.

For delivery damage, inspect all sides and cartons before signing, record damage on the delivery receipt or shipping paperwork, and photograph the damaged product. Accept the shipment even if damaged and contact Bright Stride Living promptly so the damage can be reported within 5 business days of delivery. An RMA and carrier inspection or pickup may be arranged. A replacement order may be billed pending the carrier's findings and any resulting credit. Original freight charges are not credited; replacement freight is free.

Warranty

This nontransferable limited warranty covers the original purchaser in North America for defects in materials and workmanship. Frame, mechanical and electrical components, including the motor, are covered for 12 months; originally supplied batteries, tires, fabric seat, seatback and cushion are covered for 6 months.

Journey may repair or replace qualifying components with new or refurbished parts and may supply an installation kit. Installation labor is excluded. Replacement does not restart the original warranty period. Prior consent is required before a warranty return.

Exclusions include misuse, overload, improper operation or storage, accidents, unauthorized repairs or modifications, shipping damage, normal wear, routine maintenance, environmental damage, commercial or institutional use and battery deterioration from heavy use. Contact Bright Stride Living to arrange a claim.